CLIENT SERVICE CERTIFICATION
Transform Your Front Desk into a Client Experience Powerhouse
✓ VHMA-certified program — industry-recognized credential
✓ Expert-led by three top veterinary practice leaders
✓ Self-paced online learning with 15 RACE CE credits
Client Service Certificate Program Enrollment for PVA Subscribers:
PROGRAM PREVIEW
See the Program in Action
This comprehensive program transforms veterinary CSRs into confident, knowledgeable, and effective members of the veterinary healthcare team.
YOUR INSTRUCTORS
Expert-Led Training You Can Trust
Led by three of the field’s most respected experts, the ACSC program combines real-world veterinary practice management expertise with practical strategies your staff can apply immediately.
Karen Hart
CVPM, CCFP
Certified Veterinary Practice Manager and Certified Compassion Fatigue Professional with a strong background in change management and strategic planning.
Currently serving as Director of Hospital Operations at Burlington Emergency and Veterinary Specialists, she has overseen teams across multiple departments in both specialty and emergency settings.
With prior success in rebuilding practices and implementing innovative technician triage programs, Karen is deeply committed to advancing patient care while fostering staff development and workplace well-being.
Kristen Norris
BS, CVPM, CPACO
Over 20 years of veterinary industry experience and more than a decade in leadership roles, with a focus on mentoring and supporting veterinary teams.
She holds a Bachelor of Science from Texas A&M University, is a Certified Veterinary Practice Manager, and earned her CPACO credential in 2024. Kristen currently manages a thriving private practice in Texas.
A dedicated member of VHMA and SHRM, she is recognized for her expertise in staff development, KPI analysis, and organizational leadership.
Jill Brecklin
CVPM
Dedicated to veterinary medicine for over 20 years, with a passion for improving the lives of patients, clients, and teams.
She began her career as a CVT at Whitney Veterinary Hospital and eagerly took on Practice Management in 2018, achieving her CVPM in August 2022.
In 2025, Jill became the new host for the VHMA’s Manager to Manager podcast series. She takes pride in being a cheerleader for her team’s successes and helping them learn and grow.
PROGRAM FEES
Choose Your Enrollment Path
Two ways to get your team certified — pick the option that fits your practice.
OPTION 1
PVA Subscribers
1
Access course content — FREE
Included at no cost with your PVA Professional Development subscription.
Included at no cost with your PVA Professional Development subscription.
2
Complete the course
Work through all 5 units at your own pace.
Work through all 5 units at your own pace.
3
Purchase exam & certification — $150
Separate fee for VHMA exam, 15 RACE CE credits, and official certificate.
Separate fee for VHMA exam, 15 RACE CE credits, and official certificate.
Course Content: FREE
+ $150
VHMA exam & certification fee
OPTION 2
Without a Subscription
1
Purchase individual enrollment
Includes full course content, VHMA exam, and certification.
Includes full course content, VHMA exam, and certification.
2
Create your account
Receive setup email and log in to start learning.
Receive setup email and log in to start learning.
3
Complete and certify
Finish all units, pass the exam, earn your VHMA certificate.
Finish all units, pass the exam, earn your VHMA certificate.
$500
per person — all inclusive
IN PARTNERSHIP WITH VHMA
A Program Built on Industry Expertise
PVA has partnered with the Veterinary Hospital Managers Association (VHMA) to bring you one of the most comprehensive Client Service Training Programs in the industry. This self-paced, online program gives your team essential client care skills that elevate service and strengthen practice success.
Certification Provided By
The Veterinary Hospital Managers Association
